Refunds and Exchanges
15 Days Exchange Guarantee
We are confident you'll love the MonWatch. In any case your MonWatch doesn't work as expected, message us with a short video showing the issue of the item.
Disclaimer: The MonWatch is fairly accurate, but not as accurate as medical equipment. Keep that in mind if you have any serious health conditions. You should use MonWatch additional to your regular blood pressure Monitor.
We can not offer refunds for accuracy issues.
We are only able to issue refunds if the watch is not working, damaged or does not arrive within 45 Days.
Problems with setup and sync to the app:
Check our step by step instructions
You always welcome to send us an email and we will help you with the set up.
ORDER CANCELLATION
If for any reason you would like to cancel your order and be issued a refund, you can do so within 12 hours of placing your order. We will refund the full amount minus $1.5 fee. Please email us to request an order cancellation.
INCORRECT ADDRESS
If an incorrect address is entered, the customer will have to pay the $14 USD shipping fee to ship it again to another location.
We will try do do what we can to make you happy! So while the above policies do apply, if for any reason you are not satisfied with your order, please reach out to us! Get your MonWatch